How the Sentiment Engine works

The sentiment engine analyses information using a sequence of 12 structured processes. The level of depth used to process and comprehend the information makes the Sentiment Engine, along with the service it supports (Rant and Rave), the country's leading solution for the processing and presenting of unstructured and/or structured customer feedback and insight.

Take the following piece of feedback left after a meal in a restaurant:

Below is a process flow for the 12 steps used to carry out our qualitative text analysis on the above piece of customer feedback. The steps are broken down into 3 main catagories: Pre-Processing, Topic Discovery, and Sentiment Analysis.

1. Pre Processing (Linguistic Processing)

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2. Topic Discovery (Information Extraction)

3. Sentiment Analysis